Return & Exchange

Return & Exchange Policy

At Celasta, we take immense pride in the craftsmanship of our embroidered garments. We encourage all customers to carefully review our size charts, garment measurements, and fit guides prior to placing an order to ensure a seamless experience.

1. Size Exchange Eligibility & Timeline

We understand that getting the perfect fit is important. We accept size exchanges subject to the following guidelines:

• Timeframe: Exchange requests must be submitted within 5 days of delivery.
• One-Time Exchange: Size exchanges are limited to one exchange per order. Please double-check your measurements against our sizing chart before requesting a replacement size.
• Stock Availability: All size exchanges are subject to stock availability. If the requested size is unavailable, we will issue store credit or assist you with choosing an alternative item of equal value.
• Custom & Sale Items: Custom-tailored pieces, modified garments, or items purchased during clearout sales are final and non-exchangeable.

2. Craftsmanship & Color Disclaimer

• Hand-Embroidered Variations: Due to the handcrafted nature of our embroidery, minor variations in thread texture, placement, or color tonality may occur. These are unique characteristics of embroidered art and are not considered manufacturing defects.

3. Strict Garment Condition Requirements

To qualify for an exchange, the returned garment must be in pristine, original condition:

• Tags & Packaging: Original brand tags, security ribbons, and protective packaging must remain intact and completely untampered with.
• Unworn & Unaltered: The garment must be unworn, unwashed, free of odors (perfume, detergent, smoke), and completely free of stains (makeup, deodorant, dirt).

Important Warning on Quality Tampering & Fraud:

Every garment sent back undergoes a rigorous inspection by our quality assurance team upon arrival. If an item shows signs of being worn, washed, stained, altered, or intentionally damaged/tampered with, the exchange will be strictly rejected. The item will be shipped back to the customer, and the customer will be billed for all return freight and logistics charges incurred.

4. Reverse Logistics & Fees

• Complimentary Reverse Pickup: We provide free reverse pickup for eligible size exchanges—there are no hidden charges or nominal fees for your first valid exchange.
• Serviceable Pin Codes: Reverse pickup is subject to courier coverage in your area. If reverse pickup is unserviceable at your pincode, our support team will guide you on self-shipping options.