Frequently Asked Questions

Standard delivery across India takes 3 to 7 business days. Express delivery (1 to 3 days) is available at checkout for select pincodes.

Yes! We offer free standard shipping on all orders across India, with no minimum order value.

Absolutely. Once your order is shipped, you will receive a tracking link via SMS and email. You can also track your order from your account dashboard.

Currently we ship only within India. International shipping is on our roadmap stay tuned by following us on Instagram.

If your order has not arrived within the estimated time, please contact us at support@celasta.in or call us. We will investigate and keep you updated.

We offer a 5-day return window from the date of delivery. Items must be unworn, unwashed, and in original packaging with tags intact.

Email us at support@celasta.in with your order number and reason for return. Our team will arrange a pickup within 2 business days.

Refunds are processed within 5 to 7 business days after we receive the returned item and complete quality inspection.

Yes! Exchanges for size are free of charge within the 5-day window, subject to availability. Contact us to initiate.

Items purchased during sale events are eligible for exchange only, not refunds, unless the product is damaged or defective.

Each product page has a detailed size guide with measurements in inches and centimetres. When in doubt, we recommend sizing up for a relaxed fit.

Many of our products are handwoven or hand-crafted by our partner artisans. Product descriptions indicate the craft technique used.

Most pieces are best hand washed in cold water with mild detergent. Detailed care instructions are printed on the inner label of every garment.

We try to restock popular products but cannot always guarantee it due to the handcrafted nature of our collections. Enable the "Notify Me" option on sold-out product pages to get an alert.

We accept UPI, credit/debit cards, net banking, EMI options, and Cash on Delivery (COD) for orders within India.

Absolutely. Our website uses 256-bit SSL encryption. We do not store your card details all transactions are processed through our certified payment gateway.

Yes, EMI options are available on orders above ₹3,000 for select credit cards at checkout. No-cost EMI is available on select banks.

This can happen due to a network issue. Please check your bank statement and email (including spam). If charged without confirmation, email us immediately we will resolve it within 24 hours.

Visit our Customize page, fill the request form with your measurements and style references, and our design team will contact you within 48 hours to begin the process.

Bespoke pieces typically take 12 to 18 business days after design confirmation, depending on complexity and fabric availability.

Our bespoke service starts at ₹1,500 for basic pieces and varies based on garment type, fabric, and embellishment requirements.